The complete Starlink web expertise is remarkably hands-off. You arrange your dish by yourself, with solely assistance from an app. You troubleshoot issues utilizing that very same app, and if you might want to exchange a cable or use a particular mount to your dish, you will have to order and set up that your self, as effectively. The entire course of is dealt with with minimal assist.
Which is nice, proper up till you might want to ask a query or get technical assist for an issue that is not coated in any troubleshooting information or simply Googled. With greater than 6,000,000 international customers (of whom 2,000,000 are within the US), Starlink is among the finest ISPs in America, and it is a superb service when it really works. However when it would not, choices for getting assist are scarce.
In contrast to your common cable supplier or native ISP, Starlink depends closely on the Starlink app to deal with setup, account administration, and subject service questions. When you’ve had bother reaching out to Starlink for assist, you are not alone. Actually, it is one of many largest complaints folks have concerning the service, and it is fully legitimate. So, how do you really attain Starlink customer support?
Although they don’t seem to be well-advertised, a couple of assist choices for Starlink prospects do exist. You may attain out by the Starlink app, and you are able to do the identical by the desktop internet portal. And up to date developments have launched customer support telephone numbers and a brand new chatbot that will help you discover the provide help to want, while you want it. (However be careful, as a result of among the telephone numbers you would possibly discover whereas Googling round are scams!)
Your best choice for reaching Starlink buyer assist is to undergo the Starlink app. In the identical app used to observe your community standing and alter router settings, you will discover a full menu of troubleshooting guides, which might stroll you thru fixes for a variety of frequent issues.
(Credit score: Brian Westover/Starlink)
Discover the issue you are going through on this troubleshooting information and undergo the steps outlined. When you’re fortunate, this may occasionally remedy your downside while not having to succeed in an actual Starlink assist individual.
(Credit score: Brian Westover/Starlink)
But when it would not, you now have the chance to succeed in out to Starlink’s technical assist crew. Beneath the troubleshooting steps you will see the query “Did this reply your query?” adopted by thumbs-up and thumbs-down icons.
(Credit score: Brian Westover/Starlink)
Choosing the thumbs-down icon will open up a subject to ship a message about your downside, which will get delivered to Starlink tech assist. Right here you’ll be able to element your concern, add extra info, and even connect images.
When you ship this message, it opens a service ticket with Starlink buyer assist, they usually might reply in a reasonably well timed vogue. (Or they may not. Some prospects have reported three-week wait instances to really get a response to their assist ticket.)
After getting submitted a service ticket, you will want to observe the messages in your Starlink account. The reply will come by the Starlink app or by way of telephone, not in an electronic mail.
Choice Two: Create a Help Ticket On-line
If you do not have your telephone useful, or simply do not wish to be restricted to the cellular app, you can even submit a ticket by the Starlink internet portal. To do that, merely open an online browser whilst you’re in your Starlink community, and go to http://192.168.100.1 or dishy.starlink.com, which provides you with a browser-based model of the app.
(Credit score: Brian Westover/Starlink)
Identical to with the smartphone app, you will have to go to the assist choices and to the troubleshooting information related to your downside. However you can even leap straight to the Starlink assist menu of the net portal by logging into your Starlink account and going to assist.starlink.com/create-support-ticket. That takes you to the identical buyer assist web page you’d see within the app or on the net portal.
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(Credit score: Brian Westover/Starlink)
Go to the Troubleshooting choices on the web page, discover the one most related to your issues, and comply with the troubleshooting course of to see if it fixes issues.
(Credit score: Brian Westover/Starlink)
Like within the app, this troubleshooting course of contains the query “Did this reply your query?” and thumbs-up and thumbs-down icons. Hit the thumbs-down, and you will get a brand new message window, letting you submit a buyer assist ticket.
(Credit score: Brian Westover/Starlink)
As with the smartphone strategy, you will want to observe your Starlink account messages for a response, as a result of the response will not be a textual content message or come to your electronic mail inbox. But it surely’s even simpler to search out your messages on-line, as a result of you’ll be able to go straight to your message inbox at assist.starlink.com/tickets.
Choice Three: Strive Starlink’s Help Chatbot
It needs to be no shock that Starlink, which is owned by Elon Musk (the person behind Grok), can also be leaning in on AI-powered buyer assist. The excellent news is that the chatbot appears to be fairly useful, providing respectable solutions to questions and linking to static sources to take care of normal points.
Really helpful by Our Editors
(Credit score: Brian Westover/Starlink)
The one quirk? This handy little bit of buyer assist is not provided within the app, solely on the Starlink web site. You’ll find it at https://www.starlink.com/assist/contact, however you have to be logged in to your Starlink account.
Choice 4: Name Starlink Help
After years of complaints a couple of lack of telephone assist, Starlink has lastly added a buyer assist telephone quantity for subscribers within the US and Canada. That is particularly nice information for purchasers who rely fully on Starlink for web connectivity in areas the place cellular protection is spotty. Full outages could also be uncommon, however they do occur, rendering on-line assist ineffective when it is wanted most.
(Credit score: Brian Westover/Starlink)
For US customers, the assist quantity is 1-866-606-5103. (Canadian prospects might want to name 1-888-864-1321 as a substitute.) The customer support line is open Monday to Friday, 6:00 a.m. to 4:00 p.m. Central Time, and it affords each English and Spanish language choices. Be prepared to supply your telephone quantity and the account quantity registered to your gear and account.
What Would not Work? Calling 1-855-753-2495 (or Different Numbers)
The #1-855-753-2495 will generally come up in Google search outcomes as a direct telephone quantity for reaching Starlink tech assist, nevertheless it will not be as useful because it appears. That is not really a SpaceX-affiliated telephone quantity—it is the tech assist line for Subaru Starlink, the automobile maker’s equally named in-vehicle infotainment system.
(Credit score: Brian Westover/Google)
Clearly, calling this different Starlink will not get you any assist to your satellite tv for pc web. When you’re a Subaru proprietor searching for assist, be at liberty to name, however in case you’re anybody else, it is solely going to waste everybody’s time. Persist with one of many choices above.
But in addition be careful for some other quantity you discover on-line. Starlink lastly has official assist telephone strains for US and Canada prospects, however the firm took a very long time to get these numbers arrange, and it hasn’t marketed it as clearly as some corporations would possibly. Within the hole, scammers have sprung up, and lots of pretend buyer assist telephone numbers are floating round on-line. When you’ve discovered any telephone quantity apart from these listed on the Starlink web site, assume it is a rip-off.
For extra on Starlink, try our most up-to-date velocity checks, our information to gaming on Starlink, and our comparability between Starlink residential and Mini dishes.
About Brian Westover
Lead Analyst, {Hardware}
When you’re after laptop computer shopping for recommendation, I’m your man. From PC evaluations to Starlink testing, I’ve obtained greater than a decade of expertise reviewing PCs and expertise merchandise. I obtained my begin with PCMag however have additionally written for Tom’s Information and LaptopMag.com, and a number of other different tech retailers. With a concentrate on private computing (Home windows, macOS, and ChromeOS), Starlink satellite tv for pc web, and generative AI productiveness instruments, I am knowledgeable tech nerd and an influence person by and thru.
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