If Trust Is So Important, Why Aren’t We Measuring It?

Ask senior executives whether or not belief is a crucial a part of management and also you’ll get emphatic settlement that it’s. In my interviews with over 70 senior leaders throughout a number of sectors, each CEO I spoke with affirmed that management belief was foundational to optimistic outcomes resembling worker efficiency, buyer loyalty, profitability, and innovation. However when requested how their organizations really measure management belief, most had been silent. Some pointed to proxy measures like Web Promoter Rating or worker engagement surveys. Others admitted they didn’t assume belief might be measured in any respect, deeming it too “tender,” too subjective.