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    Home»Growth»How to use video games to drive customer engagement
    Growth

    How to use video games to drive customer engagement

    spicycreatortips_18q76aBy spicycreatortips_18q76aSeptember 1, 2025No Comments5 Mins Read
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    How to use video games to drive customer engagement
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    To play is human. It’s how toddlers expertise and study concerning the world they only entered. It’s additionally how we as adults rewire our brains and study new issues most successfully. In a world by which customers are flooded with decisions, corporations are preventing ferociously to seize and keep the customers’ consideration. The enterprise leaders who’re efficiently steering their organizations on this digital-first world are utilizing a secret weapon that faucets into our most human want to play: video video games.

    Eighty 4 p.c of all web customers often play video video games. That comes out to three.4 billion individuals globally that play video video games nearly every day—a quantity that’s projected to achieve 3.8 billion by 2027. Opposite to the nonetheless far too widespread stereotype round what constitutes a “gamer,” gaming is the one medium that really reaches all demographic cohorts. Sure, GenZ and Gen Alpha spend extra time in video games like Fortnite, Minecraft, and Roblox than on all social media channels mixed. However based on a report from the Leisure Software program Affiliation, over 35 million People over the age of fifty play video video games for no less than an hour a day. Video video games are a multigenerational pressure.

    Corporations are beginning to get up to this actuality and leverage video video games as a contact level of their methods to interact customers extra successfully. Listed below are 4  methods of how corporations from any business can leverage video video games for their very own enterprise.

    Combine with present video video games

    Determine an present online game that provides your model entry to an already established viewers you’d like to achieve and combine with that recreation. Unquestionably that is the best jumping-off level to get into gaming and one of the best place to begin for corporations who need to dip their toes into the gaming waters to study. In 2021, searching for methods to interact with a youthful viewers, informal eating firm Chipotle built-in a Halloween-themed gaming expertise into Roblox, a multiplayer on-line recreation that includes a huge library of user-generated video games spanning every thing from racing to role-playing video games. 

    The collaboration allowed gamers to decorate up their avatars in Chipotle-inspired costumes like Burrito ­Mummy or Guacenstein, go to the corporate’s first digital restaurant, and navigate the Chipotle Boorito Maze. The primary 30,000 Roblox gamers to go to in the course of the 4 days main as much as Halloween acquired a code they may redeem on-line, on the Chipotle app, or in a restaurant for a ­free entrée.

    In whole, Chipotle gave away $1 million in burritos—an funding that resulted in 5.2 million gameplays and over two million distinctive guests, but additionally went past producing model publicity. The collaboration delivered a prime 10 enrollment day of all time for Chipotle’s rewards program.

    Create new video video games

    It is a tougher, costlier, and riskier strategy that provides better upside. It is a nice match for corporations who’re dedicated to creating video video games an integral a part of their buyer engagement technique as an alternative of utilizing them for remoted advertising and marketing campaigns. Creating a brand new recreation from scratch means you get to form the complete gaming expertise in order that it aligns completely along with your firm’s model and targets. This additionally opens up a path in the direction of creating and studying from extremely useful first-party information you personal about your prospects. 

    The New York Occasions Video games providing is an ideal instance. A key a part of the NYT’s digital subscription providing, Video games, now consists of 9 totally different phrase and puzzle video games which have been the first driver of the corporate’s digital subscription development to over 11 million subscribers for the reason that NYT determined to double down on video gaming in 2014. Subscribers that have interaction with each information and video games in a given week exhibit the strongest long-term retention metrics amongst its buyer segments. The Atlantic is now pursuing this technique. 

    Leverage Web3 video games

    This technique consists of the earlier two approaches, however affords distinct alternatives for advertising and marketing and monetization as a result of underlying blockchain know-how. For instance, luxurious trend home Burberry partnered with recreation developer Legendary Video games to launch its newest trend line of their Web3 recreation known as Blankos. Blankos is a multiplayer recreation that lets gamers play a wide range of mini video games with associates as properly construct their very own ranges. Burberry created limited-edition in-game characters for Blankos alongside digital clothes objects from its latest assortment. In simply 22 seconds, the complete digital assortment offered out, producing $225,000 in income whereas giving Burberry direct engagement with a special viewers.

    Make the online game the product

    That is probably the most superior technique the place the online game itself turns into the product. Corporations embarking on this path ideally have employees with recreation design expertise. For instance, health firm Peloton created a online game known as Lanebreak that riders of the Peloton bike can have interaction in as their exercise content material. Reasonably than following directions from a coach, the online game simulates a exercise within the type of an immersive bike race. The outcomes have been astonishing: 50% of all exercises carried out on Peloton bikes are actually accomplished within the online game, and people riders have a tendency to finish extra and longer exercises in a given week.

    Video video games present enterprise leaders with the distinctive alternative to let their model come to life in methods which might be a lot tougher to realize in different channels comparable to social media.

    Enterprise leaders who need to be certain that their group is provided to fulfill customers the place they’re and drive engagement ought to contemplate gaming as a method. Video games are enjoyable, genuine, and most significantly extremely efficient at driving engagement. 

    Customer Drive Engagement Games Video
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