Discuss customer support. On Wednesday, Google CEO Sundar Pichai posted on X about Google Calendar’s new function to duplicate occasions — an addition that was particularly requested by Stripe co-founder John Collison final month, additionally through an X publish.
On July 5, Collison requested if Google Calendar customers might get a Ctrl-click possibility that may permit them to simply duplicate occasions, much like the function that many native calendar purposes have already got. Collison tagged Pichai in his publish on the time.
Whereas customers typically tag firms and CEOs with on-line suggestions and complaints, you understand you’ve made it when the CEO not solely replies to you, but in addition implements the change you’ve requested for.
That’s the case for Collison, at the least.
Wrote Pichai, “This function is now stay for everybody on Google Calendar on the internet — thanks for the suggestion!”
Naturally, some X customers started to poke enjoyable at Collison’s seeming affect by asking him to assist with their very own particular considerations, too.
Joked Field CEO Aaron Levie, for instance, referring to the notoriously congested freeway that runs by way of Silicon Valley, the place Waymo’s self-driving vehicles at the moment have restricted availability, “John, are you able to ask Waymo to work on El Camino by way of the peninsula? Thanks!”
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