It’s essentially the most thrilling time of the 12 months. Dreamforce 2025 is nearly right here! This October 14–16, Buyer Success at Dreamforce takes middle stage as we dive into the methods, tales, and improvements shaping the way forward for buyer expertise. From hands-on studying to AI-powered insights, you’ll uncover tips on how to unlock new ranges of buyer success excellence and create significant impression for what you are promoting.
Whether or not you be a part of us in San Francisco or nearly on Salesforce+, you’ll be a part of a vibrant neighborhood of Trailblazers, able to study, join, and develop collectively.
With a lot to see and do, it may be powerful to know the place to begin. That’s why we’ve narrowed it down to a few can’t-miss moments designed to assist practitioners get essentially the most out of Dreamforce 2025.
5 important features for an AI transformation
Uncover the 5 crucial roles that can energy your AI technique—from AI Agent Administration to Threat & Governance. Get insights and real-world examples that will help you construct a powerful basis and unlock enterprise worth with AI.
1. Attend the Buyer Success Keynote: Construct Your Agentic Enterprise
See how main organizations are reimagining Buyer Success. On this keynote, you’ll study sensible methods to drive effectivity, speed up development, and strengthen each buyer relationship.
- Discover tips on how to construct your individual Agentic Enterprise utilizing knowledge, AI, and automation
- Meet three Buyer Success Award winners exhibiting what’s doable for firms like yours
- Study from real-world examples of organizations which might be reimagining Buyer Success and see how one can, too.
Particular giveaway: Be a part of us in-person for an opportunity to win an unique meet and greet with Oscar & Emmy-nominated Author, Actor, and Comic Kumail Nanjiani.
Add the keynote to your Dreamforce agenda and be a part of us reside on Thursday, October 16 at 1:30 PM PST, or stream it on Salesforce+ at 4:20 PM PST.
2. Register for the highest Buyer Success periods
This 12 months’s periods are designed to supply a wealth of studying alternatives and listen to first hand how our clients are innovating with Agentforce.
Don’t miss these prime three Buyer Success Agentforce periods:
Click on right here so as to add them to your Dreamforce Agenda now.
3. Get hands-on, talent up, and earn your certification
Dreamforce 2025 is your final classroom the place inspiration meets motion. From immersive bootcamps to hands-on coaching and certifications, each expertise is designed to sharpen your abilities and speed up your profession. Learn on to study concerning the prime methods to talent up this 12 months.
Trailblazer Bootcamp: 3 day path to certification
Dive into three days of immersive, expert-led coaching to get Salesforce sensible, sharpen your experience, and fast-track your path to certification. Act now and safe a final likelihood value of $1899. Select the precise observe for you:
- Knowledge Cloud Developer: Get hands-on with Knowledge Cloud and study greatest practices for knowledge ingestion and knowledge modeling. Uncover tips on how to improve buyer experiences and help AI initiatives by means of unified, harmonized knowledge.,
- Knowledge Cloud Specialist: Learn to configure Knowledge Cloud and the modeling abilities which might be required to arrange your knowledge for a profitable Knowledge Cloud implementation. Moreover, you’ll get an outline on Agentforce and the way it may be used with Salesforce.
- Agentforce for Service Specialist: Get hands-on customizing brokers utilizing flows and join the agent to a channel. Use the Testing Heart to check your agent, discover Agentforce implementation greatest practices, and learn the way Salesforce deployed Agentforce for Service to ship related and personalised responses to buyer inquiries.
Study by doing: hands-on coaching at dreamforce
Arms-on Coaching at Dreamforce is your likelihood to roll up your sleeves and dive proper in. Led by Salesforce specialists, these interactive periods provide you with sensible expertise to construct new abilities instantly inside a Salesforce org playground—laptops supplied. Every 60- or 90-minute session blends guided workouts with hands-on apply, so that you stroll away with data you may put into motion immediately. Seats are restricted, so make sure you reserve yours right now.
- Get began with Agentforce for Workers: Get hands-on with Agentforce for Workers. Assign matters and actions that present steerage, activate workflows, and floor data to any worker.
- Get Began with Agentforce Service: Get hands-on with Agentforce for Service. Construct and hook up with a channel, check in Digital Experiences, and hyperlink matters, actions, and directions for enterprise use instances.
- Get Began with Knowledge Cloud: Get hands-on with Knowledge Cloud. Study to attach, ingest, harmonize, then unify knowledge to create a single supply of fact.
5 key elements for constructing trusted agentic AI
Study greatest practices for deploying safe and moral AI brokers.
Certification exams at Dreamforce
Your Dreamforce 2025 Full Convention Move comes with an unbelievable profit: the possibility to take one Salesforce certification examination valued at as much as $200, at no further price. It’s the proper alternative to showcase your experience, develop your profession, and rejoice your abilities. You should definitely reserve your spot early in Agenda Builder for the certification examination session that’s best for you.
- Agentforce for Service Specialist: Learn to construct personalised, clever options with Agentforce and generative AI to drive buyer success and productiveness.
- Knowledge Cloud Specialist: Learn to configure Knowledge Cloud and the modeling abilities required to arrange your knowledge for a profitable Knowledge Cloud implementation.
See the complete record of certifications accessible.
Bonus: Get 1:1 steerage on the Dreamforce Lounges
The Dreamforce Lounges are the place you may join with business and product specialists. Take a look at Salesforce Buyer Success on the Dreamforce Lounge to construct your individual path to success with 1:1 knowledgeable recommendation at Moscone West. Stage 3. Go to us and earn an unique thriller pin!
Can’t make it in individual? Be a part of us on Salesforce+
You don’t should be in San Francisco to be part of the motion! You’ll be able to expertise Dreamforce by means of a free reside stream on Salesforce+, and the digital schedule is stuffed with unique content material to spice up your Buyer Success methods.
Bought questions? We’re right here to assist.
Study extra about Dreamforce 2025 within the FAQ.
