As AI essentially transforms the enterprise panorama, enterprises are quickly embracing a brand new hybrid workforce the place people and AI brokers work aspect by aspect. Since launching Agentforce, the platform for constructing and deploying AI brokers, final 12 months, we’ve seen firsthand how AI brokers ship plain worth throughout hundreds of buyer deployments, together with decreased case dealing with time, elevated subscriber retention, and important enhancements in operational effectivity.
Nonetheless, the true potential of those AI brokers stays untapped once they’re confined to disconnected programs. With out seamless connectivity to the a whole bunch of purposes companies depend on, brokers are restricted to slim technical domains, hindering their capacity to intelligently deal with advanced duties that require work throughout programs.
That is exactly why safe agent interoperability with Agentforce 3 is so vital.
We’re empowering brokers with the enterprise-grade tooling, sturdy governance, and deep connectivity they should function throughout your full digital infrastructure. By embracing open requirements like Mannequin Context Protocol (MCP), which facilitates safe and standardized knowledge trade and gear sharing between fashions and brokers, and Agent-to-Agent Protocol (A2A), enabling seamless communication and collaboration between numerous brokers, Agentforce 3 brokers will now be capable to combine with instruments, programs, and different AI brokers securely and at scale.
This implies Agentforce brokers will be capable to autonomously resolve multi-system buyer requests, orchestrate workflows that span instruments throughout finance, HR, IT, and extra, or detect rising enterprise dangers by utilizing data throughout programs. Think about an agent independently updating buyer CRM information, flagging a possible stock concern out of your ERP, after which initiating a service ticket, all from a single request.
For almost 20 years, Salesforce has been a pioneer in constructing an open and extensible platform with power.com, enabling hundreds of companions to construct apps and integrations and distribute them to Salesforce prospects securely by way of AppExchange, the primary cloud market.
Now, with Agentforce 3, we’re unveiling the subsequent evolution of this ecosystem: AgentExchange. This contemporary, agentic market, particularly designed for the AI period, permits companies to find pre-built brokers and agent expertise, and now, securely entry trusted instruments, assets, and different brokers by way of native MCP and A2A assist.
Deep dive: Unlocking safe agent interoperability
Agentforce 3 represents a big leap ahead in empowering companies with really linked AI brokers. Constructing on our open ecosystem dedication with Agentforce, we’re introducing highly effective new capabilities that present prospects with full visibility and granular management over their agent deployments, supply packaged business choices to speed up time-to-value, and broaden agent connectivity by means of AgentExchange with native assist for MCP and A2A.
Open requirements like MCP and A2A present standardized technical protocols that enable AI brokers to entry and share data and context seamlessly, and to collaborate immediately with different brokers, no matter their underlying platform. These requirements supply a scalable various to conventional, usually advanced, one-off API integrations. These open requirements have the potential to scale back the continued upkeep and technical overhead related to bespoke integrations and guarantee agent ecosystems can evolve and scale dynamically.
Whereas requirements like MCP and A2A are elementary to agent interoperability, merely adopting them on their very own can introduce vital challenges for companies, significantly round governance, digital identification, and granular entry management. With out enterprise controls, this utilization may result in dangers with knowledge inconsistency, safety vulnerability or compliance. With Agentforce 3, we’re pairing open connectivity with enterprise-grade belief and safety, guaranteeing that brokers have safe entry to the instruments and programs they want with out compromising on management.
Agent interoperability creates an enormous alternative for our companions to leverage their current mental property and lengthen to an entire new class of agent-first companies.
Brian Landsman, CEO of AppExchange and World Partnerships
By way of embracing these requirements as a part of our trusted platform, we’re:
1. Increasing agent connectivity
By making MCP servers extensively obtainable in AgentExchange, we’re constructing on the momentum of a whole bunch of partner-built agent actions and offering a standardized and safe pathway for Agentforce brokers to attach with an ever-growing ecosystem of third-party instruments and programs.
2. Enabling agent-to-agent collaboration
By way of A2A assist, Agentforce brokers will be capable to seamlessly talk and orchestrate advanced duties immediately with exterior brokers, fostering really collaborative AI workflows.
This safe, enterprise-grade strategy to agent interoperability will empower Agentforce brokers to be considerably extra performant and succesful, providing scalable device and system connectivity with unified, trusted discovery in AgentExchange.
“Agent interoperability creates an enormous alternative for our companions to leverage their current mental property and lengthen to an entire new class of agent-first companies,” mentioned Brian Landsman, CEO of AppExchange and World Partnerships at Salesforce. “Companions on the AgentExchange present the agentic constructing blocks and now the agent connections so prospects don’t should DIY their AI and may confidently rework their firm into an agentic enterprise.”
Trendy agentic connectivity with Agentforce
Enhanced system connectivity by way of MCP and AgentExchange
MCP acts as a common interface, like a “common connector for AI,” permitting AI brokers to securely and scalably hook up with third-party instruments and programs. Tons of of builders have already adopted this protocol, making MCP servers obtainable to work together with their platforms. It is a important strategic unlock, as corporations can set up their MCP integration technique as soon as — defining how their knowledge and performance are uncovered – after which achieve entry to a whole, increasing ecosystem of connectivity without having customized integrations for every new device.
- Earlier right this moment, we introduced that 35 main companions – together with AWS, Field, Cisco, Google Cloud, IBM, Notion, PayPal, Stripe, Teradata, WRITER, and extra – are already dedicated to bringing their MCP servers to Agentforce and itemizing them for trusted discovery in AgentExchange.
- With Agentforce’s native MCP shopper, these associate MCP servers will present an expansive new set of connectivity, enabling prospects to have safe and seamless entry to third-party instruments and assets by means of a safe agent gateway.
- As extra corporations embrace MCP, we’ll broaden scalable connectivity by means of AgentExchange, guaranteeing prospects can seamlessly uncover and work together with the programs and instruments wanted to perform advanced agent workflows.
We’re extending our open platform to empower Agentforce to orchestrate options from disconnected programs, guaranteeing safe, scalable interoperability and an enhanced digital workforce throughout all ecosystems.
Gary Lerhaupt, vice chairman of product structure for Salesforce
Agent-to-agent collaboration with A2A
A2A establishes a standardized and safe technique for AI brokers to speak and trade data immediately with each other, no matter their underlying platform or developer. Crucially, A2A offers brokers with a digital identification and a structured collaboration framework, which allows them to decompose advanced duties, delegate obligations, and collectively execute work as “teammates.”
- Earlier this 12 months, Salesforce actively collaborated with Google and different main corporations to co-create A2A, setting the foundational technical normal for safe agent collaboration. Firms throughout industries are already actively working to combine A2A into their platforms, accelerating this period of linked, collaborative brokers.
- The creation of A2A was a big milestone, and we’re extremely proud to see the Linux Basis tackle an important function in overseeing and advancing the protocol. Salesforce stays deeply dedicated to this effort and can proceed to actively take part as a part of the Technical Steering Committee to make sure A2A evolves because the sturdy, open normal for agent interoperability.
“At Salesforce, we imagine the way forward for enterprise AI lies in seamless agent-to-agent collaboration,” mentioned Gary Lerhaupt, vice chairman of product structure at Salesforce. “That’s why we’re excited to be a part of the Linux Basis’s A2A Challenge. By serving to set these essential requirements, we’re extending our open platform to empower Agentforce to orchestrate options from disconnected programs, guaranteeing safe, scalable interoperability and an enhanced digital workforce throughout all ecosystems.”
Trendy Salesforce entry by way of MCP
For over twenty years, enabling prospects and companions to seamlessly entry Salesforce data and context and lengthen purposes with built-in experiences has been a cornerstone of our platform. Exposing Salesforce assets as MCP servers is a crucial subsequent step to finishing our interoperability story and we’ll have extra to share on that quickly.
The really linked agentic enterprise is right here
With Agentforce 3, we aren’t simply introducing new expertise; we’re delivering the foundational platform for clever, interconnected enterprise AI. By deeply embedding MCP and A2A, and by launching AgentExchange as the fashionable agentic market, Agentforce 3 helps prospects break down enterprise silos and deploy a extremely succesful and trusted hybrid workforce of people and AI brokers.
This evolution is the subsequent frontier of innovation for our ecosystem. Simply as AppExchange reworked how companions prolonged the facility of CRM, AgentExchange will turn into the indispensable hub for constructing, discovering, and deploying the AI brokers that energy the way forward for work.
With Agentforce 3, companions will be capable to construct, combine, and distribute AI brokers that seamlessly join with Salesforce knowledge and processes, delivering even better worth to our shared prospects. That is vital as a result of it ensures enterprises can maximize their Salesforce investments by integrating brokers that entry, perceive, and act throughout their total digital panorama to drive unprecedented effectivity and buyer worth. The period of the really linked enterprise AI brokers is right here, powered by Agentforce 3.
Uncover the Agentforce Mannequin Context Protocol (MCP) companions who’re contributing to safe, open interoperability by means of AgentExchange, the trusted Agentforce market. Discover Salesforce companions apps and consultants to assist energy your Agentforce success.
