The challenges dealing with the life sciences {industry} are immense: patent cliffs, tariffs, lengthy approval cycles, siloed knowledge, and a workforce nonetheless stretched skinny. Sufferers proceed to attend for the remedies they want. Suppliers are nonetheless burdened by paperwork and burnout.
However for the primary time in a era, life sciences firms have the instruments to actually remodel how therapies and units are developed, permitted, and delivered. Powered by agentic AI, unified knowledge, and a brand new system of motion (not only a system of report), they will now construct Agentic Enterprises that drive more healthy outcomes for sufferers, companies, and communities alike.
Salesforce has been the trusted platform powering organizations throughout industries for the final 26 years. Our life sciences experience started by a hybrid strategy with a trusted associate whose Life Sciences CRM was powered by the Salesforce platform. Since then, the life sciences {industry} has used Salesforce as the inspiration for engagement for the final 17 years.
Now, we’re increasing our funding with the most recent suite of merchandise for all times sciences — a $2 billion enterprise anticipated to double within the subsequent 5 years. See what’s in retailer on this Dreamforce 2025 Life Sciences Keynote recap.
1. More healthy Enterprise Outcomes
When organizations consider engagement platforms, they usually image the outdated mannequin: a pill the place reps log exercise, show content material, and seize signatures. However the {industry} doesn’t want one other static system of report. It deserves a system of motion that helps us rethink medical trials, help applications, and medical affairs.
That’s why Agentforce Life Sciences isn’t simply one other bandage for a longstanding, industry-wide drawback. It’s an out-of-the-box, purpose-built, ready-to-use answer for pharma and medtech with compliance, greatest practices, and trusted {industry} automation constructed proper in.
Deeper Buyer Engagement
Sustaining affected person engagement and belief begins with giving sufferers entry to the knowledge they want — after they want it.
Now, advertising and marketing, service, medical, FRMs, KAMs, and gross sales come collectively by Agentforce Life Sciences for Buyer Engagement permitting you to:
- Personalize healthcare interactions with real-time, actionable insights
- Orchestrate clever experiences throughout medical and business
- Compliantly join HCPs with essential therapy data
The brand new answer is the end result of Salesforce’s end-to-end answer, which is now usually accessible. All knowledge sources — whether or not from IQVIA or H1 — are linked, powering actionable insights that had been beforehand unavailable to area and advertising and marketing groups. And with zero-copy knowledge from Snowflake and Databricks, AI and reps get smarter in actual time, offering calculated insights throughout all knowledge sources.
Many life sciences firms, together with Fresenius Kabi, Pfizer, Takeda, Tandem Diabetes, AbbVie, Haleon, and Fidia, have already skilled what’s potential with this new answer as early companions who’ve been instrumental in shaping our product and ongoing roadmap.
With Agentforce, life sciences is now not transactional. Agentforce Life Sciences is a completely agentic system of motion powered by Salesforce’s deeply unified platform and enriched with wealthy {industry} knowledge.
Fresenius harmonizes international buyer engagement on a central platform with Agentforce Life Sciences.
Fresenius Kabi had a number of enterprise items worldwide, all working from totally different knowledge techniques and apps. Agentforce Life Sciences now unifies the corporate’s buyer engagement globally, so all enterprise items use a standard platform for gross sales, advertising and marketing, customer support, and area service.
“For us, Salesforce is rather more than a CRM system; it’s a buyer ecosystem,” mentioned Kai Dins, World Head of CRM and Functions at Fresenius Kabi. “Solely Salesforce’s Agentforce Life Sciences allows us to implement our buyer engagement technique by unifying our total business sector globally on a single platform.”
2. More healthy Affected person Outcomes
When healthcare professionals are geared up with the correct data on the proper time, sufferers get the correct remedy sooner. Agentforce 360 for Life Sciences speeds time to therapy ranging from the purpose of care, within the EHR, and all through support-program enrollment and protection to assist them keep on remedy.
Within the case of a most cancers affected person trying to find new therapy choices, oncologists can now stability the urgency of care with the burden of administration extra simply with Agentforce Life Sciences.
By educating suppliers on the most recent real-world knowledge proof and security knowledge whereas offering always-on service, they’ve every little thing they want in a single place to confidently prescribe a brand new oncology remedy.
Affected person companies supplies and referral instruments seem instantly throughout the EHR, seamlessly woven into the supplier’s every day workflow. On the level of care, the oncologist can immediately entry medical historical past, test for contraindications, and determine eligible sufferers, all with out leaving their medical system.
With integrations powered by Viz.ai, suppliers can supply sufferers a digital brochure through a QR code resulting in a guided, clever expertise powered by Agentforce. An AI agent walks the affected person by enrollment in a help program, solutions questions, and connects them to monetary help and academic sources — proper from their telephone.
Behind the scenes, Agentforce Life Sciences accelerates what as soon as took days or perhaps weeks. Automated clearinghouse checks and voice AI calls to payers confirm advantages in actual time, so each the supplier and affected person know precisely the place issues stand. Agentforce can consolidate insights round protection and monetary help whereas additionally recommending enhancements to the broader care program and even an eligible medical trial.
Remedy can start at once — and for somebody combating most cancers, that point saved can imply every little thing.
Takeda transforms linked affected person and HCP experiences with Agentforce Life Sciences.
Earlier than Salesforce, legacy techniques made it tough for Takeda to focus on prospects and personalize their experiences. Now, Agentforce Life Sciences unifies a number of international techniques with business and medical knowledge onto one agentic platform for higher outcomes and experiences.
AI in life sciences isn’t nearly automating mundane duties. It allows medical breakthroughs we hadn’t anticipated. When people and AI come collectively, it doesn’t simply enhance enterprise, it has the potential to save lots of lives.
The deeply unified platform helps you construct more healthy communities at scale with an open ecosystem, transformation software, and deep analytics and intelligence. This contains Knowledge Cloud and MuleSoft to carry collectively disparate knowledge and different techniques right into a single supply of reality. It additionally contains Slack to orchestrate and create smarter methods of working, Advertising and marketing Cloud to activate engagement, and Tableau to contextualize insights into motion.
An enormous a part of affected person and supplier engagement, in addition to administrative burden, is content material. Late subsequent yr, Salesforce will launch Regulated Content material Administration, bridging AI breakthroughs in content material creation and personalization with:
- Knowledge-driven compliance and agentic MLR approval
- Actual-time collaboration and dynamic insights
- Interoperable, open ecosystem with omnichannel integration
It will cut back delays, guaranteeing every bit of content material is correct, compliant, and able to use. All of this runs natively on Salesforce, embedding compliance into the content material lifecycle itself, not as an afterthought. Which means it connects seamlessly throughout business and medical departments, whereas opening new prospects in medical, high quality, and regulatory areas too.
Each Remedy makes use of AI to collaborate throughout the healthcare ecosystem and discover new indications for present medication.
Each Remedy isn’t changing medical doctors or scientists through the use of AI instruments like Slack and machine studying. It’s making connections between repurposed medication and life-saving developments.
Salesforce has every little thing that you must get began at this time. From an automatic transformation software and framework to a strong associate community to simplified bundles with our Agentforce 1 Editions, Salesforce is right here to information you into the agentic revolution. It’s one of many methods we’re utilizing enterprise as a platform for change.
Construct Your Agentic Enterprise for Life Sciences
Agentforce Life Sciences isn’t a mere CRM improve. It’s the working spine for the following decade of innovation from discovery to supply. We’re speaking about constructing the way forward for medication; not simply operating at this time’s companies.
With Agentforce Life Sciences, you may:
- Unite analysis, medical, and business groups on one clever platform
- Automate administrative work whereas sustaining compliance
- Scale customized, AI-driven engagement for suppliers and sufferers
- Construct operational resilience for the last decade forward
Now could be the time to step into the following wave of innovation — as a result of the leaders who act at this time will outline the way forward for life sciences for generations to return.
Stream life sciences content material on Salesforce+
Watch keynotes, buyer interviews, and choose breakout periods that carry the way forward for AI and Agentforce to life.
