Consideration Serviceblazers! Are you prepared for an epic expertise? At Dreamforce 2025, we’ll aid you take your customer support and subject service to the following degree — with Agentforce, which supplies AI brokers that work autonomously or collectively together with your service staff. Trusted AI plus information plus a unified buyer relationship administration (CRM) platform is your roadmap for delivering easy buyer experiences on any channel.
Be part of your fellow Serviceblazers (in San Francisco or just about on Salesforce+) for 3 jam-packed days of Service at Dreamforce: studying, networking with friends, and enjoyable. In our keynotes, breakouts, theater classes, roundtables, and hands-on workshops, you’ll take a deep dive into the newest innovation in AI: Agentforce Service.
Previously often called Service Cloud, Agentforce Service harnesses Agentforce and Knowledge Cloud to energy your Agentic Enterprise – irrespective of the scale of your organization or which business you’re in. Uncover new methods to interact your clients, ship higher service experiences to extra individuals, and turn into extra productive and cost-efficient. And also you’ll even have a good time whereas connecting with the very best within the business — different service and subject service leaders, such as you.
Make sure you add these 4 actions to your record. Belief us: you don’t wish to miss them.
Be part of us for Dreamforce
Come see why it’s about trusted AI at this 12 months’s Dreamforce. We’re going deep on the best way to drive extra value financial savings, ROI, and productiveness.
4 methods to study Agentforce Service at Dreamforce 2025
1. Keynotes | Oct. 14 – 15
Our service improvements will probably be shared throughout three (3!) keynotes this 12 months. You’ll learn the way Agentforce Service makes use of the successful combo of human and AI brokers to make customer support operations extra environment friendly, empathetic, and customized. You’ll additionally hear from immediately’s service leaders at Southwest Airways, Gaggle, and PepsiCo and get concepts for implementing Agentforce Service in your personal customer support technique.
Make sure you take a look at all three of our keynotes at Dreamforce:
Agentforce Service Keynote: Drive Proactive Help: See how Agentforce Service unites human and AI brokers for proactive, customized buyer experiences, boosting CSAT and decreasing prices throughout all channels.
Subject Service Keynote: Assured Groups from Uptime to Upsell: Discover how subject service for the Agentic Enterprise makes use of AI brokers to spice up confidence in groups, creating extra environment friendly, scalable, and cost-effective operations.
Agentforce IT Service Keynote: Your Conversational Worker Expertise: Be taught how one can energy quicker, smarter help and higher worker experiences with Agentforce and Slack.
2. So many service classes | Oct. 14 – 16
There are many studying alternatives for service and subject service execs such as you. Listed here are 5 classes that we predict will spark some progressive concepts on your customer support.
Plan for 3 excellent days of Dreamforce content material by testing our helpful information right here.
3. Service Campground | Learn the way Gatorade delivers sport day service with Agentforce
Prepare for an thrilling interactive activation that includes Gatorade, the place you may see firsthand how people and brokers staff as much as deal with demand with Agentforce Service and Agentforce Subject Service.
Uncover how Gatorade makes use of our latest improvements to supply customized help to its world buyer base. To go deeper or communicate to an professional, head over to our demo cubicles or go to the Agentforce Service Lounge for extra.
4. Service Lounge | Uncover always-on buyer help
Have questions on Agentforce Service? Wish to meet different service professionals? Head over to the Service Lounge to community, study product greatest practices, and luxuriate in a scorching cup of espresso.
Be part of the #Serviceblazer Neighborhood
Watch Dreamforce on Salesforce+ without cost
Irrespective of the place you’re, you may expertise Dreamforce via a free reside stream on Salesforce+. This immersive manufacturing consists of 500+ reside and on-demand classes constructed for each business, can’t-miss interviews, broadcast-only studying classes, and a lot extra.
Whether or not you’re on-site or attending this 12 months’s Dreamforce remotely, we invite you to register for the Salesforce+ Dreamforce expertise so you may at all times entry unique content material.
Keynote broadcast instances you received’t wish to miss:
Agentforce Service Broadcast:
10/15 2:00 – 3:20 pm (Keynote, Linked Content material, theater)
Agentforce IT Service Broadcast:
10/15 3:30 – 4:30 pm (Keynote, Linked Content material)
Agentforce Subject Service
10/14 2:00 – 3:00 pm (Keynote, Linked Content material)
Obtained questions? We’ve received you lined
Wish to study extra about what’s in retailer at Dreamforce 2025? Nonetheless have questions on registration, lodging, or the best way to stream from house? We’ve received solutions within the FAQ.
Tune in to Dreamforce
Can’t be part of us in particular person? Expertise the educational and enjoyable Dreamforce presents from wherever — without cost — on Salesforce+.
