Recognizing your customer support reps’ contributions throughout Nationwide Buyer Service Week (celebrated yearly the primary full week of October) is a chance to say thanks and proceed to foster a optimistic, high-performing work setting. However why restrict your appreciation to only one week and to issues like donuts, catered lunches, and water bottles? Your customer support reps work exhausting all 12 months!
Your customer support reps are important to making sure the success of your corporation. Our analysis finds that 82% of service professionals agree that buyer expectations are increased than they was. That’s a whole lot of strain in your reps to ship an distinctive customer support expertise — each single time.
Present your reps how a lot you worth them throughout Buyer Service Week in October and all year long by investing of their skilled development and private well-being. Listed here are 4 Buyer Service Week concepts you should utilize year-round to interact your customer support group and present them they’re supported.
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What’s Buyer Service Week?
Buyer Service Week is an annual celebration that acknowledges your service reps for the essential position they play in delivering good customer support. Throughout this week, 1000’s of firms from around the globe sometimes arrange particular actions and occasions for his or her customer support groups to point out how a lot they’re appreciated.
Why is Buyer Service Week necessary?
Our analysis exhibits that issue hiring and retaining staff is a high service problem for leaders – in truth, 12% of service staff left their firm over the previous 12 months alone. By exhibiting your customer support reps how a lot you admire their exhausting work by investing in them, you may scale back turnover, mitigate burnout, and even enhance buyer satisfaction.
When is Buyer Service Week?
Buyer Service Week is well known yearly the primary full week of October. In 2025, it’s going to happen from October 6-10. Mark your calendar to point out your customer support group how a lot you prioritize them as individuals.
Now, let’s dive into 4 methods you may put money into your service group throughout Buyer Service Week and past.
4 Buyer Service Week concepts for investing in your group anytime
Your reps put the shopper first and resolve issues in any respect hours of the day or night time. Plus, with AI reworking customer support, it’s necessary your reps have the assist they want from a group of friends who perceive customer support challenges and alternatives first-hand.
Invite them to hitch Salesforce’s Serviceblazer Group, a free interactive platform to study in-demand expertise, join with different service and discipline service professionals, and develop their careers. Getting them concerned within the Serviceblazer Group exhibits that you just’re dedicated to getting them the assist they should excel of their careers.
Serviceblazer Shonnah Hughes, who went from Salesforce admin to VP, attributes a lot of her profession success to group. “The individuals in your group play a vital position in serving to you keep up to date with the most recent technological developments and enhancing your expertise,” mentioned Hughes. “By connecting with them, you may construct invaluable relationships that will result in new job alternatives and private development.”
Be a part of the Serviceblazer Group on Slack
Join, study, and develop with Shonnah and different customer support and discipline service professionals.
Sean Lewis, director of partnerships for Vicasso, additionally understands the significance of group. “Now we have a devoted Slack channel the place our group members can share finest practices and insights, which results in quicker decision of customer support points,” Lewis shared. “This additionally has created a tradition of gratitude the place our staff really feel supported and appreciated for being typically superior at their job.”
Jaehwi Kwon, senior software program engineer for Capital One, shares how group might help individuals really feel supported, recalling: “I used to be a part of a group the place they handled junior builders with the identical mindset because it takes a village to lift a baby. It undoubtedly made me really feel like I may go to anybody with any query I had. I by no means felt intimidated or that my query was silly.”
2. Skilled growth alternatives
Put money into your group’s development by providing paid time without work for studying. Our analysis finds that leaders’ only tactic to handle service capability calls for is to develop coaching and talent growth.
Trailhead, Salesforce’s free on-line self-paced studying platform, gives a spread of subjects from communication expertise to AI in customer support. You may also sponsor customer support coaching programs, workshops, or seminars associated to customer support expertise. This not solely enhances your groups’ skills, but in addition demonstrates that you just care about their profession path and success throughout the group.
3. Expertise alternate classes
Ability-sharing helps your staff study from one another and builds camaraderie. Encourage your group members to share their experience and educate one another invaluable expertise. For instance, you may ask a group member to conduct a brief coaching or presentation on a subject of their selecting, similar to find out how to use generative AI to write down a data base article or WhatsApp response to a buyer.
4. Well being and wellness initiatives
A mentally and bodily wholesome group is a contented and productive group. Prioritize the well-being of your individuals by introducing worker wellness initiatives like stress administration, health challenges, yoga classes, or psychological well being workshops to scale back burnout. Present entry to well being sources and take into account providing advantages like health club memberships or wellness stipends.
Are you able to put these Buyer Service Week concepts into motion?
Keep in mind: a group that feels valued is extra more likely to ship distinctive customer support and keep in your group. By including these 4 Buyer Service Week concepts to your toolkit, you may have interaction your group whereas fostering a tradition of assist and appreciation — not simply in October, however anytime all year long — with or with out donuts.
