Since its launch in November 2022, ChatGPT has modified the way in which folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how persons are actually utilizing the chatbot.
OpenAI’s researchers revealed a 64-page examine on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered almost 80% of all conversations with ChatGPT have been involved with three classes: sensible steering, looking for data, and writing assist. The examine, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the biggest of its form up to now.
Here is what it discovered:
Associated: ChatGPT’s New Replace Can Create PowerPoint Displays and Excel Spreadsheets for You
What Are ChatGPT’s Demographics?
ChatGPT’s demographics have modified within the years since its launch.
The proportion of male customers has declined from 80% within the first few months after the chatbot’s drop in late 2022 to 48% as of June 2025, which makes the chatbot’s major person base now primarily feminine.
In the meantime, almost half of all messages despatched to the chatbot since launch have been despatched by customers underneath the age of 26. Gen Z is embracing AI, with a survey performed by Worldwide Office Group earlier this yr discovering that near two-thirds of Gen Z respondents have been educating their older colleagues the way to use AI.
OpenAI additionally introduced on Tuesday that it was creating a unique model of ChatGPT for teen customers underneath the age of 18 that prioritized teen security.
How Are Folks Utilizing ChatGPT?
The commonest use case was “sensible steering,” which is outlined within the report as encompassing actions, equivalent to tutoring, educating, how-to recommendation, and developing with inventive concepts.
The following hottest class concerned “looking for data,” which is labeled as looking for details about folks, merchandise, and present occasions, like conducting an internet search.
The ultimate in style use case included writing duties that robotically generate emails and paperwork, and enhancing textual content. Writing was the most typical use case at work, with a median of 40% of work-related messages on ChatGPT stemming from writing queries. Most requests requested ChatGPT to have a look at textual content the person had already written as an alternative of making one thing new. In different phrases, two-thirds of writing messages requested ChatGPT to edit, translate, critique, or modify textual content as an alternative of producing new textual content.
“Writing dominates work-related duties, highlighting chatbots’ distinctive capability to generate digital outputs in comparison with conventional serps,” the examine learn.
Associated: ChatGPT’s Creators Are Fearful We May Get Emotionally Hooked up to the AI Bot, Altering ‘Social Norms’
The examine additionally categorised messages one other method, utilizing three classes primarily based on the form of output the person was searching for: Asking, Doing, or Expressing.
“Asking” applies to just about half of all messages despatched to the chatbot (49%), which happens when a person seeks details about a topic or an answer to an issue. “Doing” refers to duties the place a person needs an output, particularly writing actions, and applies to 40% of all messages. “Expressing,” which refers to 11% of all messages, occurs when a person communicates their views or emotions with out asking for any data or motion.
Primarily based on these classifications, customers have been extra possible to make use of ChatGPT to seek out solutions to questions moderately than to hold out duties or categorical opinions. ChatGPT customers tapping into the chatbot at work have been probably to make use of it to hunt data and discover data.
“General, we discover that information-seeking and determination assist are the most typical ChatGPT use circumstances in most jobs,” the examine reads.
Associated: Is Your ChatGPT Session Going On Too Lengthy? The AI Bot Will Now Alert You to Take Breaks
Regardless of dialogue from tech leaders like Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it looks like vibe coding remains to be area of interest. The examine discovered that comparatively few customers have been tapping into ChatGPT to code; solely 4.2% of messages have been associated to pc programming, a lot lower than 33% of all work-related conversations with competing chatbot Claude from Anthropic.
Additionally, solely a small proportion of customers have been utilizing ChatGPT for companionship or steering on social points. Lower than 2% of ChatGPT messages have been about relationships and private reflection, per the examine.
Since its launch in November 2022, ChatGPT has modified the way in which folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how persons are actually utilizing the chatbot.
OpenAI’s researchers revealed a 64-page examine on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered almost 80% of all conversations with ChatGPT have been involved with three classes: sensible steering, looking for data, and writing assist. The examine, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the biggest of its form up to now.
Here is what it discovered:
The remainder of this text is locked.
Be a part of Entrepreneur+ at this time for entry.
