Image this: You ask your assistant to ebook a gathering. As an alternative of simply including it to your calendar, they test crew availability, recommend a greater time based mostly on priorities, prep a doc, and loop in the best individuals.
That’s not a workflow. That’s an agent.
Enterprise software program is shifting, from rule-based logic to clever techniques that may perceive, adapt, and act. On the coronary heart of this transformation? Agentic AI: AI brokers that collaborate, not simply execute.
However with this new energy comes a brand new query for each enterprise builder: When ought to your AI agent comply with deterministic AI rules and when ought to it suppose for itself?
The core query: deterministic AI or non-deterministic AI?
On the planet of agentic techniques, habits falls alongside a spectrum from deterministic AI to non-deterministic AI.
Deterministic AI habits = management. Predictable, rule-driven, repeatable.
- Assume: Salesforce Circulate, Apex, compliance workflows, and even easy chatbots that comply with scripted logic.
Non-deterministic AI habits = flexibility. Probabilistic, adaptive, and context-aware
- Assume: LLM-powered assistants like ChatGPT or AI brokers that reply to open-ended prompts and person intent.
Every strategy has its place and the neatest brokers know when to modify gears.
8 Inquiries to Construct Your First Agentforce Use Case
Learn the way a well-planned use case workshop may help you benefit from Agentforce. Listed below are the questions we use to information our clients.
A easy framework for smarter design
To construct the best agent, ask: What’s the purpose? How a lot management is required? The place does flexibility enhance outcomes?
Use deterministic AI habits when:
You want certainty, compliance, or precision, particularly in high-stakes, extremely regulated workflows the place outcomes have to be constant, each time.
Examples:
- Healthcare scheduling: Guarantee compliance by asking required questions in the best order.
- Authorized disclosures: Ship fastened messages with out room for reinterpretation.
- Information base filters: Floor solely vetted, authorised content material each time.
These use circumstances profit most from deterministic AI, the place reliability is extra vital than creativity or adaptability. Right here, instruments like Salesforce Circulate and Apex additionally supply the construction you want.
Use non-deterministic AI habits when:
You need exploration, discovery, or conversational help the place variation helps moderately than hurts. These are use circumstances the place flexibility improves the person expertise and outcomes don’t have to be an identical each time.
Examples:
- Product suggestions: Floor choices based mostly on curiosity, not fastened guidelines.
- Buyer Q&A: Use pure language to grasp and reply to open-ended questions.
- Content material summarization: Adapt outputs to person context not inflexible templates.
That is the place LLMs like these in Agentforce carry nuance and velocity to enterprise experiences.
Use a hybrid strategy when:
You need the perfect of each worlds—an agent that’s useful and conversational up entrance, however transitions to predictable processes to complete.
Instance:
- An AI help agent begins by asking what the person wants, makes use of pure dialog to make clear the problem, then triggers a Circulate to file a case or resolve the issue. It feels dynamic, however nonetheless delivers constant outcomes.
This type of hybrid strategy is the place Agentforce shines.
The underside line? Not all use circumstances deserve the identical strategy. The simplest AI agent methods begin with readability: Know your purpose, your tolerance for variability, and the steadiness of management that can ship the best consequence.
Discover the 5 Ranges of Determinism
Uncover how Salesforce defines and applies deterministic AI to construct extra dependable, predictable agent habits.
How Agentforce balances each worlds
With Agentforce, you don’t have to decide on between management and creativity – you get each. The answer is constructed to assist enterprises confidently design agentic techniques which are versatile the place it counts, and grounded in deterministic AI the place it issues most.
Right here’s how every layer of Agentforce helps that steadiness:
- Agent Builder – Create brokers with a low-code strategy, no scripts required. Simply orchestrate steps, outline escalation paths, and align with your online business logic for constant outcomes.
- Immediate Builder – Don’t script your brokers, coach them. Prompts form reasoning whereas sustaining intent and model voice. With Immediate Builder, you may craft reusable, governable prompts that form how brokers motive and reply, providing flexibility with out sacrificing intent.
- Atlas Reasoning Engine – Sensible brokers do greater than reply. They perceive. Atlas delivers context-aware reasoning so brokers can interpret person intent and take motion in actual time.
- Einstein Belief Layer – Belief is non-negotiable in enterprise AI. The Einstein Belief Layer supplies governance, security, and compliance controls throughout the stack, making certain your brokers are auditable, dependable, and aligned together with your requirements.
Collectively, these instruments enable you design AI brokers that carry collectively construction and adaptability. You get the simplicity of low-code with the ability of pro-code constructed for enterprise scale.
Embrace a mindset shift
You’re not constructing scripts anymore – you’re shaping collaborators. The way forward for enterprise AI isn’t deterministic or non-deterministic. It’s context-aware, intent-driven, and constructed on a spectrum of behaviors.
So earlier than you construct, ask your self:
- What’s the intent behind this process?
- What stage of management is required?
- How a lot flexibility will ship the perfect outcomes?
It’s not about selecting between LLMs and Flows. It’s about realizing when to make use of every and tips on how to mix them in the best means.
As a result of the perfect brokers aren’t over-engineered.
They’re well-coached, purpose-built, and able to ship.
For those who’re able to put that mindset into motion, take a look at the free Get Began with Agentforce for Service class. You’ll discover ways to affiliate matters, actions, and directions together with your AI agent to make sure it has the capabilities, instruments, and pointers wanted to resolve business-specific use circumstances – whether or not they require the predictability of deterministic AI or the adaptability of generative intelligence.
