At Salesforce, we all know that our best power lies in our group. All year long — whether or not by way of our latest Group Sentiment Survey, real-time conversations, listening periods, or in-person gatherings — you’ve shared trustworthy, considerate views on what it means to be a part of the Salesforce group at this time.
Over 7,000 group members globally participated in the latest sentiment survey, highlighting what’s presently working effectively, the areas the place we’ve fallen quick, and the way we are able to proceed to honor the values and connections that make the Trailblazer Group so particular. When paired with the constant suggestions we hear from the group all year long, a transparent image has emerged: there may be deep pleasure in what we’ve constructed collectively, but additionally actual issues about the place we’re headed. Your voice has been and continues to be important in shaping our path ahead.
The massive image: We’re stronger collectively
The group has all the time been the center and soul of the Salesforce ecosystem — it’s a core a part of who we’re. A lot of you shared how a lot the group means to you and the affect it’s made in your lives and careers.
Listed here are a couple of of your reflections that seize what makes this ecosystem so distinctive:
“The Salesforce group is vibrant, useful, and responsive. Whether or not it’s by way of the Trailblazer Group, Stack Change, or native person teams, there’s all the time somebody prepared to assist troubleshoot or provide steerage.” – Developer, India
“Salesforce has one of the best studying platform I’ve ever skilled. Trailhead is a HUGE assist, and having the ability to follow and execute duties in a playground earlier than making an attempt within the office setting is superior. I additionally love that Salesforce provides credentials and badges for expertise. It offers you the chance to point out off data and expertise!” – Finish person, USA
What’s working effectively
Throughout the board, we’ve heard that our ongoing dedication to innovation and product improvement is resonating positively. You’ve additionally informed us that packages like Trailhead, Group Teams, and Developer Enablement are delivering worth. In our latest survey, you highlighted a number of areas the place issues are working effectively:
- Trailhead obtained an 87% satisfaction rating.
- Native and international group teams stay one of the crucial valued components of the ecosystem.
- Developer packages and product reliability scored effectively, particularly amongst newer members.
We have been additionally inspired to see that:
- 64% say their notion of Salesforce has improved over the previous yr.
- 78% say they belief Salesforce to behave in one of the best curiosity of shoppers and the group.
These are sturdy numbers, and so they replicate the deep ardour and loyalty that so lots of you proceed to carry to the ecosystem. We’re extremely grateful for that belief and are dedicated to incomes it day by day.
What wants work
Whereas many keep a constructive outlook, we acknowledge there are additionally vital issues that require our quick consideration. Your suggestions has signaled that we could also be drifting from our core commitments — resulting in a way of disconnect, diminished belief, and uncertainty concerning the firm’s route.
Listed here are some enchancment areas you’ve dropped at our consideration:
- Renewed assist and funding: We heard your disappointment about decreased assist in important packages like Salesforce Navy and Effectively-Architected. We perceive how necessary these initiatives are to you and acknowledge the affect of those misplaced connections.
- Restoring belief and transparency: You expressed concern round preserving the core values that outline who we’re, in addition to a need for larger govt transparency. These sentiments spotlight a possibility for us to foster significant dialogue between management and group members to make sure the group has a transparent voice within the selections that information our route.
- Unifying our group id: You’ve highlighted the confusion arising from fragmented group identities. This suggestions underscores the necessity for larger readability and cohesion in how we current and manage our group expertise.
- Balanced innovation: We perceive your issues relating to our sturdy concentrate on Agentforce. Whereas innovation stays a precedence, this suggestions reinforces the significance of sustaining assist and visibility for our core merchandise.
Listening and studying from you
We’re already utilizing your enter to form our investments, group technique, and upcoming occasions. Right here’s a take a look at the quick actions we’re taking:
- Establishing a group advisory board: To make sure your voice continues guiding our future, we’re launching a Group Advisory Board, kicking off this July. This international group of trusted leaders will co-create options alongside Salesforce, making certain alignment along with your expectations and wishes.
- Relaunching Salesforce Navy: We’re reaffirming our dedication to veterans with renewed investments and enhanced assist and engagement. To information our efforts, we hosted a sequence of listening periods, just about and in-person, to raised perceive the wants and experiences of our navy group. A newly shaped group will probably be devoted to the Salesforce Navy program utilizing that suggestions to reshape and relaunch it in a method that really serves the group and builds lasting affect.
- Enhanced govt engagement: A Quarterly Espresso Chat sequence will foster open, clear dialogue between Salesforce leaders and the group, ensuring you are feeling heard and valued. We kicked it off final quarter with SVP of Trailblazer Group Leah McGowen-Hare, and former Salesforce MVP Melinda Smith. Our subsequent sequence will happen in July with Salesforce President & CMO, Ariel Kelman.
- Unified experiences at Salesforce occasions: We’re bringing collectively all of our communities right into a shared bodily house throughout Salesforce occasions, making certain a unified and fascinating group presence. As well as, we will probably be delivering a Group keynote at Dreamforce this yr, made for the group, by the group.
- Funding in group packages: We acknowledge that the architect function is important in at this time’s more and more complicated setting. To achieve success, architects want each the suitable content material and a supportive group the place they’ll develop and be taught from one another. We’re actively exploring one of the best methods to re-invest in top-tier architect content material and assist the architect group, and we’ll be working carefully with our Group Advisory Board to assist form this imaginative and prescient.
Our dedication to you
Whereas the panorama is evolving, we wish to reaffirm that the group stays as very important to our mission as ever. We’re investing in each long-standing packages and new initiatives to make sure that the voice of the group stays sturdy. We’re committing to a biannual group sentiment survey so we are able to often hear, be taught, and take motion based mostly in your suggestions. It’s by way of this ongoing dialogue and partnership that we’ll proceed to construct a thriving, dynamic group that leads the best way in shaping the longer term. Each Trailblazer makes us stronger. Thanks for exhibiting up, talking up, and constructing with us.
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